Clinical Supervisor

Job Reference #: 50440

A Medical Call Center company located in the El Paso area is seeking a Clinical Supervisor to add to their team.

To qualify for this Direct Hire position, you must have Medical Call center located in east El Paso is looking for a clinical supervisor with the following experience and knowledge: Registered Nurse with a thorough knowledge of a specialized or technical field such as clinical nursing, managed care, business.

In this position you will be responsible for Call center located in east El Paso is looking for a clinical supervisor with the following experience and knowledge:

Registered Nurse with a thorough knowledge of a specialized or technical field such as clinical nursing, managed care, business administration involving thorough skills knowledge and the application of basis theory. 3-5 years experience in medical and/or behavioral health. At least 3 years healthcare or managed care experience. At least 1 year of supervisor or lead experience. Thorough skills knowledge of medical information systems, claims processing systems, medical terminology, and eligibility and benefits of a managed care plan, preferably Medicaid. 1-3 years call center experience preferred. You will be responsible to:

•Oversee the work flow of the department and communicate standards.
•Perform direct supervision of staff, to include clinical reviews.
•Assist with the development, revision and communication of Policies and Procedures. •Develop, implement and maintain production and quality standards for the staff. •Participate in interactions with all internal and external stakeholders to the organization.
•Participate in process re-design efforts including technology enhancements or implementations.
•Research and articulate “best practices” in the industry.
•Support integration of other acquisitions. •Ensure that staff applies primary knowledge while performing all aspects of assigned tasks.
•Work with Clinical management staff to ensure that thorough and sound clinical assessments of callers presenting symptoms are conducted.
•Ensure that staff develop, implement, and evaluate a plan of care for each caller presenting symptoms and answer all calls in a timely and courteous manner.
•Maintain confidentiality of all caller and personnel issues.
•Respond to complaints in a timely manner. •Ensure documentation of all call inquiries according to department policies and procedures.
•Direct the collection of data for department QI/QA projects.
•Ensure submission of client reports per agreed upon schedule.

License/Certificates: Licensed Registered Nurse

Second Shift Position.

Pay - $70k

Please apply by entering your information online.

If you have questions concerning this position, please contact Ernie Garcia at 915-779-3770 or email ernieg@burnettataffing.com.

Please be sure to tell us where you saw this job posting. Thank you for the opportunity to consider you for this position. EOE

• Job Date : Apr 20, 2010
• Job State : TX
• Job City : El Paso
• Job Compensation : $70k